> ## Documentation Index
> Fetch the complete documentation index at: https://jetemail.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# View a support ticket

> Returns a ticket and its public messages after verifying personal or active-team ownership.



## OpenAPI

````yaml /openapi.json get /support/tickets/{ticketNumber}
openapi: 3.0.0
info:
  title: JetEmail API
  version: 1.0.0
  description: API documentation for JetEmail's transactional email service.
servers:
  - url: https://api.jetemail.com
    description: Production
security:
  - apiKeyAuth: []
tags:
  - name: Email
    description: Send transactional email
  - name: Outbound
    description: 'Outbound sending: keys, SMTP users, domains, logs, suppression'
  - name: Inbound
    description: Inbound routing, domains and forward destinations
  - name: DMARC
    description: DMARC aggregate-report domain setup, DNS verification and analytics
  - name: Marketing
    description: >-
      Marketing suite: templates, audiences, contacts, broadcasts, themes,
      assets and signup forms
  - name: Signup Forms
    description: Hosted signup pages and form submissions
externalDocs:
  description: Download OpenAPI Specification
  url: /openapi.json
paths:
  /support/tickets/{ticketNumber}:
    get:
      tags:
        - Support
      summary: View a support ticket
      description: >-
        Returns a ticket and its public messages after verifying personal or
        active-team ownership.
      parameters:
        - name: ticketNumber
          in: path
          required: true
          description: >-
            Public ticket number returned when the ticket is created; this is
            not an internal record ID.
          schema:
            type: string
            pattern: ^\d{1,20}$
      responses:
        '200':
          description: >-
            Ticket details with a reduced status object and public message
            fields only. Each message includes a staff_reply boolean; message
            user records and internal metadata are not returned.
        '400':
          description: Invalid ticket number
        '401':
          description: Unauthorized
        '404':
          description: Ticket not found or not owned by this account
        '502':
          description: Support service unavailable
components:
  securitySchemes:
    apiKeyAuth:
      type: http
      scheme: bearer
      description: API key for account management endpoints. Use your api_ prefixed token.

````