Support
Reply to a support ticket
Adds a public reply after checking ticket ownership. Accepts JSON or multipart/form-data attachments.
POST
/
support
/
tickets
/
{ticketNumber}
/
replies
Reply to a support ticket
curl --request POST \
--url https://api.jetemail.com/support/tickets/{ticketNumber}/replies \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"content": "<string>"
}
'import requests
url = "https://api.jetemail.com/support/tickets/{ticketNumber}/replies"
payload = { "content": "<string>" }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({content: '<string>'})
};
fetch('https://api.jetemail.com/support/tickets/{ticketNumber}/replies', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.jetemail.com/support/tickets/{ticketNumber}/replies",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'content' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.jetemail.com/support/tickets/{ticketNumber}/replies"
payload := strings.NewReader("{\n \"content\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.jetemail.com/support/tickets/{ticketNumber}/replies")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"content\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.jetemail.com/support/tickets/{ticketNumber}/replies")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"content\": \"<string>\"\n}"
response = http.request(request)
puts response.read_bodyAuthorizations
API key for account management endpoints. Use your api_ prefixed token.
Path Parameters
Public ticket number returned when the ticket is created; this is not an internal record ID.
Pattern:
^\d{1,20}$Body
application/jsonmultipart/form-data
Required string length:
1 - 5000Response
Reply created
⌘I
Reply to a support ticket
curl --request POST \
--url https://api.jetemail.com/support/tickets/{ticketNumber}/replies \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"content": "<string>"
}
'import requests
url = "https://api.jetemail.com/support/tickets/{ticketNumber}/replies"
payload = { "content": "<string>" }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({content: '<string>'})
};
fetch('https://api.jetemail.com/support/tickets/{ticketNumber}/replies', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.jetemail.com/support/tickets/{ticketNumber}/replies",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'content' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.jetemail.com/support/tickets/{ticketNumber}/replies"
payload := strings.NewReader("{\n \"content\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.jetemail.com/support/tickets/{ticketNumber}/replies")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"content\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.jetemail.com/support/tickets/{ticketNumber}/replies")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"content\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body