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Marketing Logs stores one grouped row per message, with its current delivery state and event timeline.

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Search messages

Go to Marketing → Logs. Add one or more filters: Click Add filter to combine fields. Clear all resets the search. Results are paginated at 25 rows. You can open filtered logs directly from:
  • A broadcast’s recipient table
  • A contact’s recent messages
  • A contact’s View all logs link

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Status meanings

The list prefers the server-computed delivery status and falls back to the most advanced event flags when needed.

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Open a message

Click a row to see:
  • Subject, sender, and recipient
  • Broadcast or transactional type
  • Linked broadcast and contact records
  • Current status
  • Message UUID and RFC Message-ID
  • Delivery and engagement events

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Read the timeline

Events appear newest first. Depending on the event, the card can include:
  • Receiver MX
  • Delivery host
  • Outbound IP
  • Return path
  • Server response
  • Country or location
  • Email client
  • Opened or clicked time
  • Click user agent
If no individual events are available, the detail page shows the final receiver response when present.
Receiver acceptance means the receiving mail system accepted the message. It does not guarantee placement in the inbox rather than spam, a category tab, quarantine, or a downstream rule.

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Troubleshoot a missing message

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No log exists

Check:
  • The broadcast or API request was actually submitted
  • The workflow was active when its trigger occurred
  • The contact was eligible for marketing
  • The correct account or organisation is selected
  • Your search range and filters

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Queued or processed

The message has not yet reached a terminal receiver result. Refresh after a short interval. For a live broadcast, the broadcast report also updates automatically.

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Deferred

Read the response and recipient domain. A defer is temporary and can later become delivered. Repeated deferrals across a provider can indicate throttling, reputation, DNS, or receiver availability.

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Rejected

The server response is the most useful evidence. Common categories include:
  • Invalid or non-existent recipient
  • Authentication or domain-policy failure
  • Content or reputation policy
  • Rate or volume restriction
Correct the underlying cause instead of repeatedly retrying a permanent rejection.

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Delivered but not visible

Ask the recipient to check spam, quarantine, rules, and alternate inbox tabs. Confirm the exact sender and subject, then use the message ID and acceptance timestamp when working with their mail administrator.

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Opens and clicks

Open events can include country and email-client data. Click events can include location, client, time, and user agent. Security scanners and privacy systems can create or obscure engagement events, so use this information as supporting evidence, not proof that a particular person read or intentionally clicked the message.