Report Abuse

JetEmail is dedicated to maintaining a safe email environment by preventing spam and ensuring best practices.

abuse@jetemail.com What to include

Acknowledged within 24 hours. Reports are confidential and your address is never passed to the sender.

forwarded-message.eml Headers intact
Delivered-To: you@example.com
Received: from mta-03.example-sender.net (203.0.113.24)
  by mx.example.com; Mon, 27 Jul 2026 09:14:02 +1000
Authentication-Results: mx.example.com;
  spf=pass smtp.mailfrom=bounces.example-sender.com;
  dkim=pass header.d=example-sender.com;
  dmarc=pass
Message-Id: <01J9K4T2QF8ZC3VN7RXH@example-sender.com>
From: "Store Offers" <news@example-sender.com>
To: you@example.com
Subject: Final notice on your order
The highlighted lines carry the sending IP and the signing domain. Those are what tie a message to an account, and they are the difference between a report we can act on and one we cannot.

Four things make a report actionable

Most reports that stall do so for one reason: the message arrived without its headers, so there is no way to tie it to an account. In Gmail use Show original, in Outlook use View message source, in Apple Mail forward as attachment.

  1. 01

    Full message headers

    The complete header block, not just From and Subject. Headers carry the sending IP, the message ID and the signing domain, which is what lets us find the account behind the send.

  2. 02

    The message body

    Forward the message intact where you can, or attach it as .eml. Screenshots are better than nothing but cannot be traced.

  3. 03

    The recipient address

    Which of your addresses received it, and whether you had ever signed up with the sender.

  4. 04

    Anything else you know

    Repeat sends, related domains, a spam trap hit, a phishing target. Context tells us whether this is one bad campaign or a compromised account.

What happens to your report

Abuse handling is not a queue we drain weekly. Deliverability for every other sender on the platform depends on how fast we close a bad one, so reports are worked the day they land.

  1. 01

    Acknowledged

    Within 24 hours

    A person reads the report and confirms receipt. Reports are kept confidential and your address is never disclosed to the sender.

  2. 02

    Traced

    Same working day for serious reports

    We match the headers to the sending account, pull its delivery logs, complaint rate and bounce rate, and check whether the pattern extends to other campaigns.

  3. 03

    Acted on

    Resolution update within 72 hours for serious issues

    Outcomes run from a warning and a required remediation, through sending suspension, to permanent account termination and IP blocking. Phishing and malware are terminated on sight.

Most of it we catch before you write in

Every sender on our network shares the reputation of the IPs they send from, which is why enforcement is not left to inbound complaints. Four signals run continuously.

Return Path feedback loops
Complaint data straight from the mailbox providers, tied back to the sending account within minutes of a recipient hitting the spam button.
Spam traps
Our own trap addresses, seeded so that a sender mailing them is demonstrably not working from a list people opted into.
Paid abuse data feeds
Commercial reputation and threat feeds covering blocklist activity, phishing kits and known bad infrastructure.
Enforced rate thresholds
Complaint rates above 0.1% and bounce rates above 5% trigger suspension under our Acceptable Use Policy, whether or not anyone has filed a report.

The thresholds and the conduct we prohibit are written down in the Acceptable Use Policy, which forms part of every account agreement.

Common questions

What information should I include in my abuse report?
Please include the full email headers, the content of the message, and any additional context that might help us investigate the issue.
How quickly will you respond to my report?
We aim to acknowledge all abuse reports within 24 hours and provide a resolution update within 72 hours for serious issues.
What actions do you take against abusers?
Depending on the severity and frequency of the abuse, actions may range from warnings to permanent account suspension and IP blocking.
Will the sender know I reported them?
No. Reports are handled confidentially. We use the headers to identify the sending account, and we do not pass your address or your report back to the sender.
The message was not sent through JetEmail. Can you still help?
If our infrastructure was not involved we cannot act on the sending account, but send it anyway. Forged headers claiming to be us are worth knowing about, and we will tell you what the headers actually show.
I am a JetEmail customer and my account was suspended. What now?
Reply to the suspension notice from your account owner address with what changed and how the list was collected. Suspensions for policy breaches are reviewable; terminations for phishing and malware are not.

Send the report

Forward the message with full headers. If you are unsure whether it came through us, send it anyway and we will read the headers for you.

abuse@jetemail.com Something else entirely